Your opinion counts
Are you not satisfied with our services? Please let us know. Your feedback helps us to get better and ensures that other people have a better experience in the future. We take every complaint seriously and handle it with care.
How can you file a complaint?
You can contact us in several ways:
Online via our complaint form: Fastest and easiest at www.jelle.com/klachtenformulier
Personal interview: Walk into any of our branches and ask for the manager
By email: Send your complaint to klacht@jelle.com
In writing: Send a letter to: Jelle B.V., Attn: Complaint Coordinator, Oostplein 428, 3061 CH Rotterdam
What information do we need?
To help you properly, we need the following information:
- Your name and possibly company name
- Your address, zip code and city
- Phone number and/or e-mail address
- A clear description of what happened (when, where, who was involved)
- What you would like us to do to resolve it
What can you expect from us?
Quick Response: You will receive confirmation that we have received your complaint within 5 business days.
Careful handling: We investigate your complaint thoroughly and contact you with a solution or explanation within 14 working days. Will it take longer? Then we’ll let you know when you can expect a response.
Confidential treatment: Your complaint will be discussed only with people involved. We treat your data according to the privacy legislation (AVG). A complaint does not affect our further cooperation.
Concrete solution: Depending on your complaint, we offer an appropriate solution. This can be: solving the problem, compensation, additional guidance or a clear explanation of why something cannot be done differently.
Not satisfied with our response?
Do you think we have not handled your complaint properly? If so, you can contact our independent complaints committee at:
E-mail: klachtencommissie@jelle.com
In writing: Jelle B.V., Attn: Independent Complaints Committee, Oostplein 428, 3061 CH Rotterdam
At Jelle, we believe that good communication is the basis for a great collaboration. Your honest feedback helps us to get better every day. In this way, we can surely ensure that everyone has a good experience at Jelle.